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Every Windows 2008 support professional should have a copy of a Linux live CD in their tool kit for use in hardware troubleshooting.

A support tech can spend a considerable amount to time working with Windows drivers and configurations only to find that the hardware is actually bad.

Popping in a Linux live disc (we use Ubuntu Linux 32 bit desktop disk) can save a whole lot of time and effort by validating if the device is indeed functional

In addition Linux does have the ability to mount NTFS hard disks so if you are working file issues or file recovery the live disk works great by giving you full access to the files that you need to manage without having the limitations of Windows.

Just a quick tip !!